Big4 is a glamorous aspiration for budding CA's and other experts. However anyone who has faced a "Busy Season" at a Big4 (mine was years ago at Deloitte & Touche-CSL) knows how precious every second is as the rush towards impossible deadlines trip up the best laid plans of mice and men.
Amit's BIG4 client wanted to understand exactly WHAT is the best way to develop rapport in x-cultural teams and ensure that personal challenges do not exacerbate due to communication misunderstandings.
They were fascinated by my experience in UK, USA, UAE and India WITH audit, accounting forensics, coaching Start-ups and entrepreneurship with x-border teams. Amit is an Industry leader heading HR & training at Indian MNC's, with outstanding co-facilitation skills. He had designed the intervention and as part of it, got us as domain experts to coach the teams.
During the sessions, the questions and answers ebbed and flowed between creating Trust as a daily discipline between all the levels from Partners down to article clerk up to managing expectations with unreasonable behaviour across all levels.
What emerged as a result of our interactions with each other and also Big4 GDC managers and leaders, is that a tailored 2 day course is sorely required at ALL the Big4's or x-border/x-culture challenged organisations called:
" Trusted Advisor Coaching for CA's, Auditors/Internal Auditors, Investment Advisors & Investigative Due Diligence Professionals . X-Cultural training in matrix'd environments within globally dispersed teams "
The 2 day format uses appreciative enquiry, active listening and speaking skills at all times.
DAY - 01 : The Trusted Advisor
As a professional, do you ever find yourself asking one or more of the following Key questions:
_ How can I get access to my reporting manager or clients more often?
_ How can I cross-sell my services or skills?
_ How can I avoid being typecast, labelled as a specialist only in my OWN main domain or current role/JD?
_ How do I get reporting managers/ clients less focused on costs and focus more on value?
_ How do I get reporting managers / clients to play fair with me?
_What will it take to become a TRUSTED ADVISOR?
DAY02 - Managing your self and others for X-cultural Business Engagements in global teams:
ADDRESSING PROBLEMS OF THE "BUSY SEASON" IN OUR V.U.C.A WORLD
_To understand basic Concept of Culture for a Business Context
_To understand the basic features of Corporate Culture_To understand how Cultural Differences affect Business Decision Making
_To understand how Cultural Background of Business stake holders affect Decision Making
_To understand basic aspects of Society & Culture
_To understand Global Business Scenario and Role of Culture
_To understand Elements & Processes of Communication across Cultures
_To learn Communication Strategies to be adopted across cultures
_To learn how to form High Performance Winning Teams across Cultures
_Appreciate, support and practice EQUALITY at the workplace
Outcome: Learn about Staffing and Training for Global Operations. Developing a Global Management Cadre for Motivating and Leading teams
BUSINESS ETIQUETTE: Cross-Cultural Communication and Global
This international etiquette and cross-cultural communication session will:
_Prepare participants for international business interactions.
_Offer a framework for understanding different cultures.
_Provide clear and concise guidelines related to international
_Define the impact of culture on global business relationships.
_Understand the norms of designated cultures.
_Build credibility and relationships with international partners.
_Communicate effectively with international colleagues via phone
__Follow rules of international etiquette.
_Adhere to a range of cultural protocols.
The omo10ashi team has dealt with solving India Entry and done Business in UK, USA, UAE, India, Indonesia and Japan.